1. PAYMENT - Payment is due on the day of installation unless other arrangements have been made. We accept cash, checks, (Made out to Heart Lighting & Electrical), Venmo, or Zelle.  

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2. LIGHTS - If  you store own lights, please set the tote outside on the morning of your installation. Usually our customers choose to place them on the porch, by the garage, or even right behind the fence gate. Please let us know where they are located. 

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3. EXACT ARRIVAL TIMES - Unfortunately, we are unable to give exact arrival times for lighting installations. We can however give a time range for your installation the night before, if requested and update you on a more exact time the day of. 

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4. THE CUSTOMER - For the majority of our installations, the customer is not required to be home. We will let you know if your install requires someone to be at the residence.

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5. ADDITIONAL REQUESTS - Since we have such a tight holiday schedule, same day requests are up to the discretion of the installer and may incur additional charges. Please try to make any additional requests at least a week ahead. ​

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6. INCLEMENT WEATHER - Your installation date may change due to inclement weather, or any other unforeseen circumstances. If this happens, we will notify you ASAP and try our hardest to install your lights as close to the canceled day as possible. 

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7. MAINTENANCE - All of our installation services comes with free maintenance during the holiday. If there are any issues, we ask you to please TEXT us (210-975-6119) as soon as you can, with your address and description of the problem (with photos, if possible). For residential customers, please allow 24-48 hours for your repair. (Please note: Damage by human or animals could possibly incur an additional fee.)

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8. LIGHT REMOVAL: We send out notices via tex in mid-December for takedown date ranges. We book installation removal appointments in multi-day time frames, and group light removal days to the same general areas to make things more efficient. 

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Please don't hesitate to contact us, if you have any additional questions!

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